Chris Quek

Builder and maintainer, chrisquek.my and MyBizTools

• Built and run chrisquek.my, a personal hub site, and MyBizTools (mybiztools.chrisquek.my), free browser-based business tools for Malaysian SMEs, starting with an SST and profit margin calculator
• Plain HTML, CSS and JavaScript hosted on Cloudflare Pages with GitHub; DNS, email routing and DMARC managed on Cloudflare; staging-first releases promoted to production through pull requests
• All file and calculation processing runs in the visitor’s browser, with a strict Content-Security-Policy and colour contrast that meets WCAG guidelines

SR Executive, GOT-IT (ITSM)

Infra & Automation team

• Led the migration of AS/400 and Oracle DB monitoring from Nagios XI to Zabbix, as sole owner of building the AS/400 monitoring foundation in Zabbix
• Handled BAU requests for Nagios and Zabbix: adding, modifying and removing servers (Wintel, Linux, Solaris, AIX), banking HSMs (Hardware Security Modules), network devices and systems such as databases and data lakes
• Infra Automation representative for BAU and project activities; added, modified and removed monitored items according to the Change schedule
• Created and maintained BAU and project SOPs, plus step-by-step guides with terminal commands for server teams’ Change activities; advised case by case

Customer Service Supervisor

Kuala Lumpur

• After the Melaka AASP locations closed, managed the Customer Service team at the 1U service centre, responsible for daily operations of the Customer Service Counter

Customer Service Supervisor

Melaka

• Helped set up the new AASP location at Dataran Pahlawan Melaka Mall (DPM); served as iOS technician before promotion to Assistant Supervisor, fully responsible for the new location’s operations
• Later took on monitoring and auditing duties at Mac City @ ABM, then responsibility for both Melaka service locations until their closure

Apple Certified Technician

Melaka · official title: Customer Service Engineer

• Joined as iOS and Mac technician, specialising in iOS repairs due to higher device volume; promoted to Assistant Supervisor after probation
• Resolved customer device issues per Apple’s technical guidelines, performed component-level repairs, and educated customers on device features and data management

Store & Customer Service Supervisor

Mahkota Parade outlet

• Promoted from Storekeeper after two months; supervised the outlet’s daily operations and authorised stock inventory activities
• Verified faulty items and processed warranty claims; authorised one-to-one product exchanges up to RM100 retail price
• Installed and repaired hardware and software, reinstalled Windows and drivers, performed software-level data recovery, and liaised with third-party providers for laptop and iPad repairs
• Managed the end-to-end Defective on Arrival (DOA) process, including documentation and vendor claims

Store Keeper

Mahkota Parade outlet

• Managed daily store operations, liaising with Finance and Merchandising; verified incoming stock against POs, invoices and transfer documents
• Updated inventory and receiving systems; handled purchase returns and DOA claims with headquarters

Customer Care Officer (Mobile General Enquiry – Postpaid)

• Assisted Singtel Mobile customers with contract enquiries, price plan changes, value-added services and billing questions
• Resolved technical and SIM issues, including activation, deactivation and Broadband on Mobile coverage troubleshooting

System Engineer, DuPont/Invista Account (APJ)

• Managed Active Directory user accounts and shared folder access, including personal share and quota configuration
• Built and commissioned Windows Server 2003 servers with monitoring agents and security hardening
• Led a project upgrading 27 servers across APJ countries from Windows 2000 SP4 to Windows Server 2003 Standard, working with onsite support to resolve hardware issues on repurposed desktop hardware

Wintel Deep Technical Support (Level 3)

Kuala Lumpur

• Patching Management champion: standardised APJ server patching to EMEA and Americas practice, cutting required manpower by 71% through automation
• Capacity Management champion: proactively managed disk space across APJ file servers, proposing load balancing or hardware expansion based on consumption trends

Wintel Engineer (AUS & NZ Market Unit), HP-Ericsson Global IT Outsourcing

Kuala Lumpur

• Managed infrastructure servers (file, print, DHCP, backup and restore); built and commissioned servers (Windows Server, HP iLO, HP OpenView/Radia), maintaining the CMDB and Enterprise System List
• Rotational Tactical Incident Manager for Microsoft monthly security patching, coordinating Change tickets and Pre-CAB meetings
• Assisted internal SOX security audits and remediation; rotational standby duty for the Asia Pacific & Japan region

Strategic Incident Manager, HP-Avago IT Outsourcing

Kuala Lumpur

• Coordinated cross-team escalation meetings to restore services; hosted weekly operational meetings with Tower Leads, customers and top management, including Root Cause Analysis (RCA) reporting

Specialist – Operations Backends Support, HP-IT Global Service Desk

Kuala Lumpur

• Tracked customer feedback for monthly management reporting; followed up end-user complaints with Level 2 teams, closing process and training gaps
• Investigated misrouted tickets and ran coaching sessions; developed a pre-interview screening test for IT professional candidates

Specialist – Operations, HP-IT Global Service Desk

Kuala Lumpur

• Managed a team of 5–8 executives, providing process and technical guidance and acting as internal escalation point
• Served as Product Champion, running training sessions and maintaining product documentation

Email Handling Team (SWAT), HP User Support Center

Singapore

• Rotational 12-hour shifts on email-based support, handling a 100-email daily quota per SLA

IT Helpdesk Specialist, HP User Support Center

Singapore

• Rotational 24x7 shifts troubleshooting infrastructure, business applications (SAP, HP web systems), Microsoft Office and hardware; escalated to Level 2 teams as needed

Computer Operator III, Times Printers Pte Ltd

Tuas, Singapore

• On-site IT support for staff and top management; assisted with Active Directory and FTP accounts and the Print Management System (KEREN II)
• Wrote how-to guides for Windows, Office, FTP and basic Red Hat Linux

Rotational Inventory (Demo Equipment), Compaq Computer Corporation

Petaling Jaya

• Managed a pool of demo servers, PCs, laptops and PDAs for product demos, roadshows and tender biddings, coordinating hardware availability with Product and Account Managers and Pre-Sales Engineers